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Month: May 2019

Different Perspective of Domestic and International VCs

As I started having a conversation with international VCs and CVCs, I noticed there is a big difference in the way they ask questions when they meet a startup founder for the first time.

Domestics VCs or Japanese investors always start a conversation by asking a question like what kind of problem the startup is trying to solve, a product or service the startup is offering, and traction the startup is having at the moment. In short, they want to know a product/market fit and potential market size. Simple.

In contrast, those who are based in North America, the Middle East, SE Asia, and China tend to start a conversation by asking how co-founders meet, the background of each founding member, and a history of the company formation. Their focus is on the people, not on the product. This applies to a startup beyond series A stage that is ready to scale its business.

When I talk to domestics VCs, I never pay too much attention to talking about the founding member’s background because I’m never asked to do so. The slide about the founding members always comes at the end in the pitch deck and I often have to skip it by running out of time. However, I was recently advised to bring that slide to the beginning when I talk to international VCs because that’s what they want to know first.

Why the difference? My understanding is that the belief of the latter group of people is the best investment return comes from a strong founding team, not a strong product. This makes sense given that the startup might have multiple products or businesses in the future. Some might work out okay while others might not.

The startup can survive as long as there is a strong founding team even if all products fail. They can pivot or make adjustments according to changes in the market, and release a new product along the way. If the startup has a strong product but no strong founding team, then it will have to face serious trouble when a big company enters the same market or the product is not selling well anymore.

Maybe this difference is partly due to the fact that there are more serial entrepreneurs internationally than in Japan. VCs need to justify if the founder is a serial entrepreneur or not because that fact alone can change the success ratio of their investment a lot.

Not sure if I’m considered serial enough, but I like the way they treat entrepreneurs. I really encourage Japanese investors to take a hard look at the founder’s background and put more weight on the uniqueness of the founding team.

Book Review: Super Genba

I’m writing this blog post at my hometown in Shiga since we are in the middle of a long holiday (golden week) here in Japan. Just like every other entrepreneur, I’m spending most of my time reading books, learning new things and thinking about what our startup should do in the near future.

Among the books I’ve read, Super Genba caught my eyes. Although this book was written quite some time ago, I was advised to read it by one of our stakeholders so I did it.

What the book insists throughout all chapters is very straight forward. The company that can create a system to manage customer touchpoints and turn them into cash quickly wins.

Apple is a good example. The company manages customers touchpoints by operating its retail store worldwide, and its inventory period is less than 5 days. In other words, Apple can pull hundreds of dollars from your wallet and put them into its bank account very quickly once you decide to purchase any Apple products.

All Apple devices connect to iCloud every couple of days to send the usage data of products whether you like it or not. This is their way of understanding what the customer wants. There is no middleman in between.

A bad example is a typical Japanese company in which its sales activity heavily relies on middlemen like resellers and distributors, and its inventory period easily exceeds 60 days. Again, in other words, they don’t know who their customers are and what the customers really want, and they are paying billions of dollars to keep these inventories. There is no way for them to win against the company like Apple.

We are now living the age of the cloud where creating a direct customer touchpoint is easier than ever. If your competitors are understanding the customers better than you do, then you will lose. It doesn’t matter how good your product or service is. It all about managing customer touchpoints and how fast you can turn them into cash.

I strongly recommend this book to any CEO and entrepreneur running a company in Japan.

PS.
The Japanese edition is also available.